Return, Refund & Exchange Policy
At Ankurwares(JAGDAMBA POLYMERS PRIVATE LIMITED), we want you to have a delightful shopping experience. We understand that sometimes a product may not meet your expectations, and we strive to ensure your satisfaction. Please note that we do not offer refunds. However, we provide an exchange policy under certain circumstances.
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Eligibility for Exchanges: We offer exchanges for eligible products within 3 days from the date of delivery. To be eligible for an exchange, the product must be unused, in its original packaging, and in the same condition as when you received it. Products that are damaged, altered, or missing parts due to customer negligence are not eligible for an exchange.
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How to Initiate an Exchange: To request an exchange, please contact our customer support team within the specified exchange period. Provide your order details and a clear explanation of the reason for the exchange request. Our team will review your request and guide you through the exchange process.
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Exchange Process: Once your exchange request is approved, we will provide you with instructions on how to return the product. You will be responsible for the return shipping costs unless the product is damaged or defective. We recommend using a trackable shipping service to ensure the safe return of the item.
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Color and Size Exchange: If the received product differs in color or size from your order, we will happily exchange it. Please contact us with supporting evidence such as photographs, and our team will assist you in the exchange process.
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Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately with supporting evidence such as photographs. We will assess the situation and arrange for a replacement or exchange as deemed appropriate.
- Cancellation of Orders: If you wish to cancel your order before it has been shipped, please contact us as soon as possible. If the order has already been shipped, the exchange will be processed following our standard exchange policy.
Please note that our exchange policy applies to products purchased directly from our website. If you purchased a Ankurwares product from a third-party retailer, please refer to their respective policies.